Support

Email office@pixelworkssoftware.com. A person reads it, usually within a couple of working days.

A position was read wrongly

Take the screenshot again with the whole board visible and nothing overlapping it — that clears up most misreads. If a particular board theme or piece set fails consistently, send us the screenshot that failed. That is the single most useful thing you can give us: recognition improves theme by theme, from real examples.

Purchases and subscriptions

Billing runs entirely through Apple or Google. To restore a purchase on a new device, use Restore purchasesin the app’s settings. Cancellations and refunds have to go through the store itself — we have no ability to issue them.

Does it work offline?

Yes, completely. If something behaves as though it needs a connection, that is a bug worth reporting.

Anything else

The FAQ covers the common questions. For privacy matters see Privacy.